FAQs

The only way to get Golfbidder Store Credits is to sell your used golf clubs to us.

If you return your purchase to Golfbidder, any refund due to your will be via the original payment method. For example, if you paid via Golfbidder Store Credit, you’ll be refunded the credits back.

Yes, during the checkout you can choose how many store credits you want to use for your purchase, and then pay the balance with a credit/debit card. Please note, you cannot part pay with store credits and any of our other payment solutions, only a credit or debit card. Note: You can only be paid out by one method - either Store Credits or Hyperwallet

Golfbidder store credits are a payment solution for both buying and selling golf clubs with Golfbidder. You can choose to be paid with store credits when you sell something to Golfbidder. They’ll be stored in your account for when you next need to make a purchase of anything on our site. Please note, store credits can only be used for transactions on the website.

Your Golfbidder Store Credits will be automatically added to your account once your clubs have been accepted by our inspection team. You will get an email when this has happened.

Golfbidder do not store any credit card details. All payments are hosted and process by our provider.

Delivery to the UK costs just £6.99 - no matter how many items you buy - and will arrive next working day, if you order before 2pm.

All items delivered must be signed for. If nobody is available to sign and you have no special instructions then the courier will post their contact details through the door for you to contact them directly to reschedule the delivery. There is no extra charge.

Your order does not have to be sent to your billing address. When you place your order, you can specify a different delivery address at the checkout. However, we may require your first order to be sent to your billing address.

If you have already processed your order, then please get in touch with customer services here.

If your order has already shipped, you must contact your delivery carrier after one failed delivery attempt.

Yes – when you place your order you will receive details of how to track the parcel through the carrier's website.

Yes – you can arrange to collect your order from the Golfbidder Showroom Chessington, Surrey. This is an option during the checkout process.

You'll receive an email as soon as the club leaves Golfbidder HQ, which contains a link allowing you to track the progress of your parcel.

Deliveries take place on week days between 9:00 a.m. - 6:00 p.m. (business address) and 9:00 a.m. - 7:00 p.m. (residential addresses).

All deliveries will require a signature. Suppose nobody is available to sign, and you have provided no special instructions. The courier will post their contact details through your door and reattempt delivery for the next three (3) working days. After this, the carrier will hold your order at your local depot, where you can collect it. If you have not collected your parcel after a further five (5) working days, it will be returned to us. If this is not suitable, you may consider using a Carrier Access Point. Please see here for more information.

Deliveries can be between 9:00 a.m. - 6:00 p.m. (business addresses) and 9:00 a.m. - 7:00 p.m. (residential addresses). If this is not suitable, you may consider using a Carrier Access Point.

If you do not want to wait all day or for a more flexible delivery, you may wish to consider using a Carrier Access Point. This option will see your order delivered to a convenient location and from where you can collect it at a time that suits you, thus avoiding having to wait around all day.

Your order does not have to be sent to your billing address. When you place your order, you can specify a different delivery address at the checkout. However, we may require your first order to be sent to your billing address.

If you have already processed your order, then please get in touch with customer services here.

If your order has already shipped, you must contact your delivery carrier after one failed delivery attempt.

We want to reassure all our European customers that nothing has changed and that all purchases from Golfbidder are inclusive of any additional taxes or charges. The price you pay at checkout is the final price – there will be nothing more to pay, so please buy with confidence.

Please refer to your tracking email for the most up-to-date information about your delivery. You will have received this when your parcel left Golfbidder HQ.

Your tracking information is provided via email once your item is picked and packed. It is updated once (and each time there after) your parcel is scanned.

Yes – we offer a 7-day money back guarantee on all used golf clubs, as well as, a 12 month warranty on all of our goods. For all Returns of new products, please return in the original packaging.

Yes – you can click here to receive a quote for your old clubs. If you are happy with the quote you can then sell you clubs to us.

There are three different ways to sell your used and second-hand golf clubs to Goflbidder:

1. Part-exchange with our revolutionary Combined Basket to buy and sell in a single transaction.
2. Use our Cash4Clubs system to turn your pre-owned golf clubs into cash.
3. Visit your PGA Professional to trade in for credit on anything in-store or maybe even lessons.

You'll receive an email from Hyperwallet informing you your funds are available to withdraw, once your clubs have passed inspection at Golfbidder HQ . For more information, read our guide on how Hyperwallet payouts work.

Hyperwallet (a PayPal service) is a payout provider which allows us to speed up payout for your used golf clubs. We now send money electronically rather than via cheques in the post. For more information, read our guide on how Hyperwallet payouts work.

We ask for card details to check the details provided match your billing address. This check is part of the requirements for second-hand goods and is only needed to sell clubs.

Before you can sell clubs to us you must register, this is a requirement when dealing in second-hand goods. This can be done on the registration page.

Email [email protected] for assistance, or call our Customer Services team on 0208 401 6901.

Email [email protected] for assistance, or call our Customer Services team on 0208 401 6901.

Yes – we have a trade counter in Chessington, Surrey that you can visit to browse our full range of clubs and accessories. For more information and opening hours please visit our showroom page..

Yes – with the exception of lake balls, and a few other products, all of our bags and accessories are brand new. It will be clear from the listing if a product is not new.

Yes – although the majority of our clubs are used, we do stock new clubs from all of the top brands.

We are not currently selling gift vouchers/cards. These will available again soon.

Currently, we do not sell single irons; however, we are actively looking at this.

Yes! We made a total search and filtering revamp a priority when we switched over to our new system and website in early 2023. You can read more about the changes we have made here or get straight into our catalogue of new and pre-owned golf clubs here

We do not currently sell (or buy) club heads or shafts individually.

We do not currently buy bags or other accessories.